RETURNS & EXCHANGES

We hope you are delighted with your Just Snoods purchase. If, however, you wish to return an eligible item, please contact us within 14 days of receiving your order.

Items must be returned unworn, unused and in their original condition, with all original tags and packaging. Once you have notified us of your return, the item must be sent back within 14 days.

POSTAGE

Return postage is the responsibility of the customer. We recommend using a tracked service, as we cannot accept responsibility for items lost in transit.

Once your return has been received and inspected, your refund will be processed to the original method of payment. Original standard delivery charges will be refunded where required by law.

BESPOKE & MADE-TO-ORDER

Cashmere snoods made to your individual specifications, including pieces produced in a bespoke colour specifically for you, cannot be returned or exchanged unless faulty.

FAULTY ITEMS

In the unlikely event that your item arrives faulty, damaged or is not as described, please contact us as soon as possible so that we can arrange the appropriate resolution.

Nothing in this policy affects your statutory rights.